Commerce and Service Cloud Integration

Business Challenges

  • Obtain a 360-degree view of the customer
  • Manage Marketing and Customer Service on a single platform with a consolidated view of customer’s profile and purchase history

Our Solution

  • Integrate Commerce Cloud with Service Cloud using Connector App
  • A Connector is installed on the Service Cloud so that it interfaces with Commerce Cloud using OCAPIs
  • Commerce Cloud interfaces with Service Cloud using REST APIs

Benefits Delivered

  • Provides ability to Customer Service Agents to have a customer’s complete order history details within Service cloud while assisting them over a call
  • Agents will be able to create orders on behalf of the customer from Service Cloud
  • Commerce Cloud registered users can be targeted for further Marketing

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